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Hotel 8 Tagaytay

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Cancellation

HOTEL 8 TAGAYTAY TERMS AND CONDITIONS

  1. Check-in Time is 2:00 PM & Check-out Time is 12:00 noon. Any extension of stay must be confirmed with the Hotel Manager / Duty Manager.

  2. Hotel 8 Tagaytay is not responsible for lost or misplaced items in the Hotel. For your security, a safe deposit box is provided in each room.

  3. Extension of current stay shall be subjected to room availability and rate adjustments.

  4. A Php500 charge applies for each Hotel Keycard that is damaged or misplaced.

  5. Partying is not allowed in hotel rooms. A fine of Php5,000 will be imposed for any violation of this rule.

  6. Pets are not allowed in hotel rooms. Violations will result in a fine equal to the full room rate for the stay.

  7. Smoking inside the hotel room is not allowed, a deep cleaning surcharge shall be applied.

  8. By signing on the booking registration form, Guest is hereby agreeing to the reservation details and authorize Hotel 8 Tagaytay to charge the guest with the amount outstanding when they check-out. This will consent the guest to the charge being made without signing the final invoice.

  9. Guests with non-cancellable reservations will be liable for the full duration of original booking.

  10. Only registered guests with valid identification will be allowed access into the hotel room by Hotel management.

  11. Guests should ensure that their hotel room door is properly secure at all times. Hotel 8 Tagaytay management cannot be held responsible for any personal items and valuables left in guest rooms. Safety Deposit Box are provided and recommended for guest use.

  12. Registered guests will be held responsible for any missing or damaged items (stained linens, damaged furniture) in their hotel room or any internal/external areas of the Hotel. This liability extends to both registered guests and their visitors.

  13. Hotel towels are provided to be used for the Guests’ personal use and prohibited for the same to be removed from the room. Any towels or other amenities provided by the hotel which fall short during room inspection, will be charged to the Guests’ account.

  14. Guest/Visitors do so at their own risk and that Hotel Management shall not be liable for any such personal injury, death or property loss and/or damage.

  15. Guest(s) will be held responsible for any loss or damage to hotel property caused by themselves, their visitor(s) or any person(s) for whom they are responsible.

  16. Hotel 8 Tagaytay shall always be deemed to be in full and absolute possession and control of the whole of the hotel premises.

  17. The management reserves to itself the right to add, alter or amend any of the above terms, conditions and rules.

  18. The hotel reserves the right to charge per night cancellation fee should the guest cancel any nights from its originally intended length of stay.

  19. The undersigned in the booking registration form agrees to make immediate payment of all charges incurred upon receipt of statement or on departure, any charges after departure will be charged to the method of payment marked and a statement will be forwarded by post.

  20. Visitors are not permitted inside the Guest rooms after 11:00 PM.

  21. Photo ID proof issued by the government is compulsory for all guests to present upon check-in.

  22. In case of any charges not cleared at the time of check-out, the credit card information and the acknowledgement on this registration card will be considered as the authorization for the uncharged settled amounts.

  23. Kindly inform our Front Office of any clarifications and questions to the above information.

Cancellation Policy

  1. Flexible Rate Bookings
    - Cancellations made at least 48 hours before check-in are free of charge.
    - Cancellations within 48 hours of check-in will incur a cancellation fee equivalent to one night’s stay.

  2. Non-Refundable Rate Bookings
    - No refunds or cancellations are permitted.
    - Changes may be allowed at the discretion of management, subject to availability and additional charges.

  3. Multiple Room Bookings (3 rooms or more)
    - Cancellations made 14 days before check-in are free.
    - Cancellations within 14 days will incur a fee of 50% of the total booking value.

Procedures

  1. Guest-Initiated Cancellations
    A. Guests must contact the reservation desk or send an email to the provided address.
    B. Hotel staff will verify the reservation details (booking ID, guest name, and check-in date).
    C. Staff will confirm if the booking is eligible for free cancellation or subject to a fee.
    D. Staff will process the cancellation and send a confirmation email to the guest, including details of any charges as per policy above.

  2. Hotel-Initiated Cancellations - In cases where the hotel must cancel a booking due to unforeseen circumstances (e.g., overbooking, maintenance):
    - Hotel staff will notify the guest immediately via phone and email.
    - Staff will offer alternatives such as rebooking on another date or transferring to a partner property.
    - Hotel will provide a full refund if alternatives are not acceptable to the guest.

  3. Refunds and Fees
    - Refunds for eligible cancellations will be processed within 7–14 business days, depending on the payment method. 
    - Cash payment will be refunded through check, bank transfer or depending on the preference of the guests.
    - Credit card payments will be refunded through their credit card, processing time will depend on the turnaround time of the credit card company
    - Cancellations within 14 days will incur a fee of 50% of the total booking value.
    - Cancellation fees will be charged to the payment method on file or deducted from the prepayment.

  4. Exceptions and Escalations
    - Management reserves the right to waive cancellation fees in exceptional circumstances (e.g., medical emergencies, force majeure).
    - Any disputes or escalations should be referred to the Duty Manager or Operations Manager.

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